Política de privacidade

Business Details

Online store / trade name: AltheaVive

Legal entity: DCSHOOPS LTD

Company number: 17197451

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: info@altheavive.com

Website: altheavive.com

VAT number: Not applicable / not registered, unless otherwise stated at checkout

Last updated: 5 May 2026

1. Data Controller

The data controller for personal data processed via altheavive.com is DCSHOOPS LTD, trading under the name AltheaVive.

For questions about privacy or personal data, you can contact us at info@altheavive.com.

2. What Data We Collect

We may process the following personal data when you use our website, place an order, contact us, or subscribe to marketing communications:

  1. Name and contact details, such as email address and delivery address.

  2. Order details, such as order number, purchased products, shipping method, and payment status.

  3. Payment information, processed through secure payment providers. We do not store full card details.

  4. Communication data, such as emails and customer service requests.

  5. Technical data, such as IP address, device, browser, cookies, website usage, and log data.

  6. Marketing preferences, if you subscribe to newsletters or promotional messages.

3. Why We Process Data

We process personal data for the following purposes:

  1. Processing, confirming, shipping, and delivering orders.

  2. Customer service, returns, refunds, and complaint handling.

  3. Payment processing and fraud prevention.

  4. Compliance with legal, fiscal, and administrative obligations.

  5. Security and improvement of our website and services.

  6. Marketing communications, only when legally permitted or when you have given consent.

4. Legal Bases

We process personal data on the basis of one or more of the following legal grounds: performance of a contract, legal obligation, legitimate interest, consent, or the protection of rights and safety.

5. Sharing Data with Third Parties

We only share personal data when this is necessary for our business operations, the fulfillment of an order, or when required by law. This may include:

  1. E-commerce platforms such as Shopify.

  2. Payment providers.

  3. Klarna Bank AB (publ): if you choose a Klarna payment option, we share the personal data required for the order (such as name, address, email, order details, and payment status) with Klarna for the purpose of payment processing, credit assessment, and fraud prevention. Klarna processes this data as an independent data controller. Please refer to Klarna's privacy policy at https://www.klarna.com/nl/juridisch/privacy/ for more information.

  4. Shipping partners and fulfillment partners.

  5. IT service providers and accounting service providers.

  6. Marketing tools.

  7. Authorities when legally required.

We do not sell personal data to third parties.

6. International Transfers

Because we use international service providers and digital platforms, personal data may be processed outside your country or outside the European Economic Area. Where necessary, we take appropriate measures to protect personal data, such as contractual safeguards or other legally recognized mechanisms.

7. Retention Periods

We do not retain personal data longer than necessary for the purposes for which it was collected. Order and invoice data may be retained longer when this is required for fiscal, accounting, or legal obligations. In many cases, this retention period is a maximum of 7 years.

8. Cookies

Our website uses cookies and similar technologies to ensure the website functions properly, to enable orders, to remember preferences, to analyze traffic, and to support marketing.

Essential cookies are necessary for the operation of the website. For non-essential cookies, we request consent where legally required. You can manage cookie settings through your browser or through the cookie banner on our website, if available.

9. Marketing

We only send marketing messages when legally permitted or when you have given consent. You can unsubscribe at any time via the unsubscribe link in the message or by contacting us at info@altheavive.com.

10. Your Rights

Depending on the applicable privacy legislation, you have the right to:

  1. Request access to your personal data.

  2. Have incorrect data corrected.

  3. Request deletion of data.

  4. Request restriction of processing.

  5. Object to certain processing activities.

  6. Request data portability.

  7. Withdraw previously given consent.

You can exercise these rights by contacting us at info@altheavive.com. We may request additional information to verify your identity.

11. Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

12. Minors

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you suspect that a child has provided personal data to us, please contact us.

13. Complaints

If you believe that we are not processing your personal data correctly, we ask that you first contact us at info@altheavive.com. You also have the right to file a complaint with the competent data protection authority in your country.

14. Changes

We may amend this privacy policy when our practices, website, services, or legal obligations change. The most recent version is available on our website.