Informações de contacto
Business Details
Online store / trade name: AltheaVive
Legal entity: DCSHOOPS LTD
Company number: 17197451
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@altheavive.com
Website: altheavive.com
VAT number: Not applicable / not registered, unless otherwise stated at checkout
For questions about an order, product, return, payment, delivery, or any other matter, you can contact our customer service by email: info@altheavive.com.
AltheaVive is an online store and trade name of DCSHOOPS LTD. We do not offer telephone customer service. All requests are handled in writing so that we can properly register and follow up on your inquiry.
Response Time
We normally respond to messages within 1 to 2 business days. During weekends, public holidays, or busy periods, the response time may be longer.
Always Include the Following Information
To process your request more quickly, we ask that you include the following information in your message:
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Your order number.
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The first and last name used to place the order.
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The email address used to place the order.
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A clear description of your question or issue.
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In case of damage, defects, or wrong items: clear photos of the product, the packaging, and the shipping label.
Important Notice
Do not return any products without contacting us first and without having received return instructions from us. Returns without prior notification cannot be processed correctly and may be refused or delayed.